Frequently Asked Questions
About Diamora Jewels
Diamora Jewels is a premium fine jewelry brand, celebrated for crafting timeless pieces in 22K gold and lab-grown diamonds. Our mission is to blend luxury, sustainability, and artistry, creating jewelry that embodies elegance and ethical craftsmanship. Every piece is handcrafted by expert artisans to reflect your personal style and values. Learn more about our story.
Below, find answers to our most common questions, from product details to shipping and care instructions.
1. What makes Diamora Jewels unique?
Each creation combines 22K gold craftsmanship with the brilliance of lab-grown diamonds. We focus on sustainability, attention to detail, and timeless luxury.
2. Are your diamonds real?
Yes. Our lab-grown diamonds are 100% real, certified, and identical to mined diamonds in sparkle, structure, and durability.
3. Which metals do you offer?
We offer jewelry in 9K, 14K, 18K, and 22K gold, in yellow, white, and rose finishes, polished to perfection for premium appeal.
4. Can I customize my jewelry?
Yes. We provide fully bespoke services, including engagement rings, pendants, bracelets, and diamond grillz, crafted to your specifications.
5. Do you ship internationally?
Yes. Diamora Jewels ships worldwide using insured, trackable couriers. Customs duties may apply depending on the destination country.
6. How long will my order take?
Ready-to-Ship: 3–5 business days.
Custom Orders: 2–4 weeks depending on design complexity. All orders are carefully inspected, packaged, and insured.
7. What is your return policy?
Returns accepted within 14 days for unworn, undamaged pieces in original packaging. Custom or engraved designs are non-returnable. Exchanges available on request.
8. Do your diamonds come with certification?
Yes. Each diamond includes a Certificate of Authenticity. Premium pieces may also carry IGI or GCAL certification.
9. How should I care for my jewelry?
Clean with lukewarm water, mild soap, and a soft brush. Avoid harsh chemicals and store in a Diamora Jewels pouch or box.
10. Do you provide warranty coverage?
All creations come with a one-year craftsmanship warranty and optional lifetime cleaning & polishing services.
11. Is my order insured?
Yes. Every order is fully insured until delivery. Any issues during shipping are resolved promptly by our concierge team.
12. How can I contact Diamora Jewels?
Our luxury concierge team is ready to assist you:
📧 support@diamorajewels.com
💬 +1 (917) 695-3564
🕰️ Monday – Saturday, 10 AM – 6 PM (US Eastern Time)
For more personalized assistance, visit our Contact Us page.
Contact Our Concierge
Whether you’re designing a custom 22K gold piece or selecting the perfect lab-grown diamond, our experts are here to guide you personally.